YMCA Geelong

jobs Y logoAbout the Y
YMCA Geelong is a for-purpose, not-for-profit community organisation celebrating 65 years of servicing the community across recreation, camping, youth, and children’s services.

About the job

The Customer Service Officer will ensure all patrons receive the highest possible level of service. This position operates primarily from the front desk, and requires a complete knowledge and understanding of reception / customer service. They are responsible for cash handling, telephone operation, program bookings and memberships. The Customer Service Officer will possess excellent customer service skills, organisational skills and enjoy working in a service-orientated role.

This Customer Service Officer will require the suitable candidate to work similar hours to - 2.5hrs  x 3 days  (3.30pm-6.00pm)

Benefits and perks

  • Safeguarding Children Culture
  • Flexible work arrangements
  • Employee Assistance Program
  • Employee access to Y services and discounts
  • Ongoing  Training and Career Development
  • Staff Immunisation Program
  • Attractive family and volunteer leave entitlements
  • Supportive management team
  • Staff Awards and Social Functions

How to Apply
Position descriptions and YMCA Employment Application forms are available to download on www.geelong.ymca.org.au/job 
All applicants must complete the Employment Application Form on our website and provide a current resume with three referees is provided to be considered for the position.

Safeguarding Children and Young People Requirements

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles. To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: Safeguarding Resources : YMCA - Empowering young people 


YMCA Geelong Board and Management are committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. All applicants must undergo satisfactory screening prior to commencement, including but not limited to:

  • a national criminal history check;
  • an international criminal history checks where applicants have worked overseas;
  • holding or obtaining a valid Working with Children Card;
  • Three reference checks.

The successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People policies and practices which include; safeguarding children and young people induction, annual SCYP training programs & committing to upholding the safety and wellbeing of children and young people throughout terms of employment.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications close: Sunday 28th November 2021

Position Descriptions